Comments on: Interspire BigCommerce Shopping Cart Software http://shoppingcartforum.com/interspire-shopping-cart-software/ Shopping cart reviews and articles and ecommerce resources and solutions for Small, Medium and Enterprise businesses. Join our forums to get involved and learn what would the best solution be for you. No solution too big or too small. One stop shop for shopping cart software information and the companies that make them. Tue, 15 May 2012 14:20:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Rick Applewhite http://shoppingcartforum.com/interspire-shopping-cart-software/comment-page-1/#comment-135 Rick Applewhite Thu, 17 Nov 2011 18:04:00 +0000 http://shoppingcartforum.com/?p=215#comment-135 Anyone considering the purchase of this software should consider that the costs of implementation and ongoing administration can easily increase the product cost by many multiples of the license fee.  We have spent thousands of dollars in addition to the license fee to fix buggy code, operational issues designed without any regard to best practice or logical thought and incomplete features which sound good in the marketing material but are useless in real life. Interspire support is the worst support I have ever experienced from any company I have ever done business with.  If you are lucky enough to receive a response to a support ticket, chances are the response will have one or more of the following elements in it: 1.  Incomplete answer which prompts multiple replies, each of which can take a a week or more.  A simple support request can easily take weeks  to resolve, if you are lucky enough that they care to actually help you 2.  Support personnel do not seem to care about you as a customer.  They will do very little to help you resolve your issue and do not understand that people's livelihoods depend on the successful operation of the cart. 3. Dismissive and accusatory replies.  You must have done something wrong, your developer did this, it must be an issue with your server.  Trust me, it is never an issue they will ever admit to having caused. Once you are this far in you will realize that you really need to find a third party developer to help you because you are liable to go out of business waiting for Interspire to do the right thing.  This leads to the next issue.  There are almost no developers who know Interspire.  Unfortunately, you are on your own.  What is the value of the open source cart is nobody know how to work on it? I could go on and on, but I have to deal with some cart issues.  Do yourself a favor, research another vendor, find out if they care about their customers and if they stand behind their products. Don't pay attention to the marketing fluff from companies like Interspire.  A shopping cart is too important a decision to knowingly align yourself with impostors like Interspire. Anyone considering the purchase of this software should consider that the costs of implementation and ongoing administration can easily increase the product cost by many multiples of the license fee.  We have spent thousands of dollars in addition to the license fee to fix buggy code, operational issues designed without any regard to best practice or logical thought and incomplete features which sound good in the marketing material but are useless in real life.

Interspire support is the worst support I have ever experienced from any company I have ever done business with.  If you are lucky enough to receive a response to a support ticket, chances are the response will have one or more of the following elements in it:

1.  Incomplete answer which prompts multiple replies, each of which can take a a week or more.  A simple support request can easily take weeks  to resolve, if you are lucky enough that they care to actually help you
2.  Support personnel do not seem to care about you as a customer.  They will do very little to help you resolve your issue and do not understand that people’s livelihoods depend on the successful operation of the cart.
3. Dismissive and accusatory replies.  You must have done something wrong, your developer did this, it must be an issue with your server.  Trust me, it is never an issue they will ever admit to having caused.

Once you are this far in you will realize that you really need to find a third party developer to help you because you are liable to go out of business waiting for Interspire to do the right thing.  This leads to the next issue.  There are almost no developers who know Interspire.  Unfortunately, you are on your own.  What is the value of the open source cart is nobody know how to work on it?

I could go on and on, but I have to deal with some cart issues.  Do yourself a favor, research another vendor, find out if they care about their customers and if they stand behind their products. Don’t pay attention to the marketing fluff from companies like Interspire.  A shopping cart is too important a decision to knowingly align yourself with impostors like Interspire.

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